Why an Email Was Not Sent
A message can be blocked before sending because the sender is not ready, the recipient is ineligible, the campaign is still queued, or the account has reached a limit.
Where to find it: Admin → Email Log, Suppression, and Settings → Email
What to do
- Check the Email Log for the exact status and time.
- Confirm the sender and reply details are ready in Email settings.
- Search the recipient in Suppression and verify the email address.
- Check Scheduled for a pending send.
- Review Billing or usage if the message mentions an allowance.
- Ask Help with the exact status and a screenshot if it remains unclear.
Good to know
- Do not work around an unsubscribe or complaint by changing the address.
- A temporary error should be investigated before repeatedly sending the same campaign.
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