Report a Bug or Request a Feature

Report a Bug or Request a Feature

Feedback gives you a private line to the Red Bricks product team. You see only tickets submitted from your own account, along with status updates and replies asking for clarification or confirming that an item is ready to test.

Where to find it: Admin → Feedback

What to do

1. Open Feedback and choose New ticket.
2. Choose Bug, Feature request, Improvement, or Performance so the team can triage it correctly.
3. Add a clear subject, what happened or what you want to achieve, and numbered reproduction steps when reporting a bug.
4. Paste, drag, or upload screenshots after hiding unrelated personal or secret information.
5. Submit the ticket, then return to Feedback to read replies, add clarification, or verify a completed fix.

Good to know

• Other customer admins cannot browse your ticket list; the Red Bricks product team can review reports together in its internal workflow.
• Do not include passwords, secret keys, payment details, private client documents, or an unredacted customer list.
• For send, payment, import, or deletion issues, say whether you retried so the team does not recommend a duplicate action.