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Upload a Useful Error Screenshot

Capture enough context for Help without exposing secrets.

Last updated

Upload a Useful Error Screenshot

A useful screenshot includes the complete error, field labels, and enough of the page to identify the workflow.

Where to find it: Admin → Help

What to do

  1. Include the full message and the page heading.
  2. Keep the relevant fields visible, but hide personal or secret values.
  3. Upload one screenshot per step when the flow spans multiple screens.
  4. Describe what you expected and what happened.

Good to know

  • Never include passwords, secret keys, recovery codes, payment card numbers, private client documents, or unrelated contact details.
  • For DNS, public record values are usually useful; account credentials are not.

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